Welcome to ISM's Blog, Think Tank

At ISM we provide leading edge training and development programs leading to high quality nationally recognised training. From our trainers to our resources, we are specialists in financial services and focus on helping you achieve tangible results for your business. 

Over the next few months we will be doing a staff spotlight each week on our wonderful ISM staff members who are the heart of ISM. 

Meet... Madelin Lee! 


How long have you been at ISM and what is your role? 

I have been with ISM for 7 and half years, my role is Executive Assistant/Student Liaison. You will find me managing our admin team who support our learners from the beginning to end of their journey with us at ISM. I also work closely with the marketing, sales and academic teams in coordinating training events. I guess you could say, I do it all! 

What has changed since you first joined? 

Over almost 8 years!? A lot! What really stands out is our level of customer service and support to our clients. We really help them invest in their future the right way and that starts from the day you enrol with us at ISM. Our course coordinators provide regular check in calls and I would say all of our learners know we are always here to help. What I really love is that all of our course coordinators are genuinely invested in our learners and their success. It really makes a big difference! 


Best advice you can give to someone considering studying at ISM? 

Know that you can start your course with ease here at ISM. We are not in the business of creating extra stress for students in order for them to achieve their goals. Whether it is financial obstacles or finding that work/study/life balance, we offer flexible and tailored options to suit everyone's needs. 


What is your favourite thing about working at ISM? 

I really love the great people I get to work with everyday. The ISM team is great and everyone comes from diverse backgrounds so I am still challenged and learn something new everyday (even after 7 years!). We also have the friendliest clients who definitely make this a great place to work! 


Tell us 3 words that come to mind when you think of ISM? 

Adaptable, forward-thinking, collaborative



First concert?

Five (boy band!)

Favourite place you have traveled and why? 

South of France. Why? The art/culture of the towns and that glistening Cote d’azur.

Any hidden talents?

Painting and drawing (portraits)

Guilty pleasure? 

Pastries or burgers!

If you could learn to do anything… what would it be? 

Speak multiple languages.

If you would like to find out more about what we offer and how we can work together or Maddies best burger recommendations, please visit ism.edu.au or call 1800 200 705 to speak with one of our superstar staff members! 



Tags: #training, #workplace, #leadership, #investment, #broker, #Customer Owned Banking, #commerciallending

Annabel Sullivan

Annabel started with ISM in early 2020 and has hit the ground running. Annabel works on ISM's marketing and social media and building relationships with our amazing clients.




Step Up Your Career

Find a course today! 

Sign up to our newsletter